有效的外贸话术,看资深外贸人如何跟进客户
外贸人必备的外贸跟进话术
不管是开发信石沉大海还是回复询盘后对方杳无音讯,都是令外贸业务员头疼的存在。跟进外贸客户也就成了每个外贸人的日常,甚至小亿身边的很多外贸业务员都说跟进客户毫无技巧可言。相反,有些外贸业务员并没有那么频繁的跟进客户,却也能得到订单。
一、使用外贸跟进话术前需要做的
与客户建立良好的互动关系
分析客户信息
分析客户不回复的原因
二、 具体的外贸话术
跟进新客户
I really enjoyed chatting with you earlier today and learning more about how you and [your company].
I promised you some more info and here it is. I’ve attached more information about [request] and [other].
Please let me know when you have had a chance to take a look at this info and would like me to give you a call to discuss. I’d be happy to answer any questions you have. Feel free to call me at [number] any time.
邮件发出后,客户没有动静
I trust that you have had an opportunity to read my previous email and look at our website, so I figured it’d be worth checking in with you again.
Have you given any additional thought to my proposal? I’d be happy to do a quick review of it on the phone and answer any and all questions you may have.
When would suit you for a quick call?
好久没联系的客户
I’m sorry we haven’t been able to connect recently. When we last spoke, you seemed very interested in [objective of product or service].
I realize that you are most likely incredibly busy, so I am happy to schedule a call with you at any time, even if it falls outside regular office hours or on a weekend, if that makes it easier for you.
I really don’t mean to harass you, but would appreciate some indication on your decision either way.